CUSTOMER CARE
Returns & refunds
You can request a return within 3 days (72 hours) of receiving your delivery. Keep your order details, original packaging, and video evidence so we can review your request.
Record your delivery and unboxing
Video proof is required for a return request. Start recording when you receive the parcel from the delivery person, before opening it, and continue through unboxing.
- Show the parcel handover, shipping label, and condition of the unopened package.
- Record opening the parcel and clearly show each product, its packaging, and any damage, missing item, or incorrect item.
- Keep the original, clear, unedited video. Avoid cuts between receiving, opening, and inspecting the parcel.
- Focus on the parcel; the delivery person’s face does not need to appear in the video.
A request without the required video evidence may not be approved.
Request within 3 days
Email support@labonyadhara.com within 72 hours of delivery with your order number, the reason for returning, and your delivery/unboxing video. Include photos where helpful. Keep all packaging and accessories until your request is resolved.
Product condition
Products that arrive broken or defective are returnable within the 3-day return window. Show the damage or defect in your delivery/unboxing video and describe it in your request. For other returns, keep the product unused and in its original packaging.
Return approval
We review your order, the video, and the reported issue before confirming a return. Wait for approval and return instructions before sending the product back.
Return delivery charges
If the product is neither broken nor defective, you must pay the return delivery charges. We will confirm the amount before you send it back. For a broken or defective product, we will confirm the return arrangements after reviewing your video evidence.
Refunds
For an approved return, the refund is processed after the returned product is received and checked. We will confirm the refundable amount, payment method, and expected processing time with you. Cash-on-delivery refunds require an agreed refund payment method.