HERE TO HELP
Frequently asked questions
A little guidance for your next discovery.
Can I order without creating an account?
Yes. Guest checkout is available. After placing an order, keep your private tracking link and use it in the same browser.
How can I pay for my order?
Cash on delivery is available. Review the final total at checkout and pay when your order arrives.
Where do you deliver?
We deliver across Bangladesh. Choose the correct delivery area and enter your full address and a reachable phone number at checkout.
How much does delivery cost?
Courier rates vary by pickup area, destination, and packed parcel weight. See our Delivery Information page for the Pathao rate table. The customer charge shown at checkout applies to your order.
How do I track my order?
Signed-in customers can check My Orders. Guest customers can use the private tracking page shown after checkout in the same browser. Courier details appear once added to the order.
When will my order arrive?
Delivery timing depends on your location, order confirmation, and courier arrangements. A fixed delivery timeframe has not yet been published. Check your order updates for progress.
Can I return a product?
Request a return within 3 days (72 hours) of delivery. Products received broken or defective are returnable with the required video evidence. For other returns, keep the product unused in its original packaging. Approval is required before sending anything back.
What video evidence do I need for a return?
Record receiving the unopened parcel from the delivery person and continue through unboxing. Show the shipping label, package condition, products, and any issue. Keep the clear, original, unedited video; the delivery person’s face does not need to appear.
Who pays return delivery charges?
If the product is neither broken nor defective, you pay return delivery charges. For broken or defective products, contact support so the team can review your evidence and confirm return arrangements.
When will I receive my refund?
An approved refund is processed after the returned product is received and inspected. Support will confirm the refund amount, payment method, and expected processing time.
How do I leave a product review?
Sign in with the account used for a delivered purchase. You can leave one review per product and choose a rating from 1 to 5 in half-star increments.
What if I forgot my password?
Open Sign in, enter your registered email, and choose the password reset option. Follow the link in your email to set a new password. Check your spam folder if you cannot find the message.
Why is my email address rejected during signup?
Temporary, disposable, and reserved test email domains are blocked. Use a permanent email address you can access and confirm your email to complete signup.
How can I contact support?
Email support@labonyadhara.com. Include your order number for order questions and your delivery/unboxing video for return requests. Our address is Lalmatia, Zakir Hossain Road, E-Block.